Accountability: Why is it so hard?

Accountability: Why is it so hard?

August 15, 2025 

11:30am - 1:00pm ET

CCEUs - CC .75 , RD.75

Do your clients struggle with accountability? Do you? Managers and leaders often do, including holding themselves accountable and holding others accountable as well.

When a culture of accountability at work is lacking:

• Employees feel that there is a lack of leadership accountability.
• Managers feel that there is a lack of employee accountability.
• Coworkers feel that their colleagues aren't accountable to one another, the work and/or the company.

In simpler terms, people don’t trust one another to do what’s expected of them. A lack of accountability can lead to a number of dysfunctions: micro-managing; broken promises; apathy; disengaged teams; and frustrated employees.

In this session we will explore some of the basic constituents of accountability, including making clear requests and agreements; effective communication; aligned collaboration; and clear consequences. Learning outcomes:

Participants outcomes Include:

1. Describing the key elements of effective requests
2. Describing the key elements of effective agreements
3. Identifying factors that contribute to accountability or lack of accountability
4. Developing strategies for improving accountability

Bio: 

Mark Crouter, PCC, is a leadership and career coach. Mark provides leadership development and performance coaching to employees and teams in support of their professional and career development goals. He has developed and led training programs for emerging and experienced leaders and managers. He is certified in the Six Domains of Leadership Model and is a Gallup- certified Strengths Coach.